INTERNATIONAL STANDARD SERIAL NUMBER

INTERNATIONAL CENTER

Investigating the effect of user interface quality on the performance of fintechs in Ansar Bank
Volume 3, Issue 2, 2021, Pages 7 - 32
Authors : Saeed Rouhani 1, Manouchehr Ansari 2, Mehdi Khaki* 3
1- Associate Professor, Department of Information Technology Management, Faculty of Management, University of Tehran, Tehran, Iran
2- Associate Professor, Faculty of Management, University of Tehran, Tehran, Iran
3- Master of Strategic Management, University of Tehran Campus,
Abstract :
In this study, entitled The effect of user interface quality on the performance of fintechs in Ansar ‎Bank, important components of user interfaces on the performance of fintechs in Ansar Bank such ‎as: website design quality, email advertising, electronic loyalty, trust E-satisfaction, e-satisfaction, ‎enjoyment of websites, perceived quality of information, on e-business performance have been ‎examined. ‎ The method of the present study is descriptive and correlational. The statistical population of the ‎study was the users and customers of Ansar Bank in Tehran. According to Morgan table and the ‎population of 100,000 customers, a sample of 400 people was selected by available stratified ‎sampling. The measuring tool was a questionnaire. Cronbach's alpha calculated for this study is ‎‎0.881 and indicates the high reliability of the questionnaire. Finally, the hypotheses were tested ‎using structural equation modeling and SPSS and AMOS software. The results showed that the ‎relationships of all components affecting the quality of user interfaces on the performance of ‎fintechs were confirmed. As a result, the quality of website design, email advertising, electronic ‎loyalty, electronic trust, electronic satisfaction of website enjoyment, perceived quality of ‎information on the performance of fintechs in Ansar Bank were confirmed. ‎